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Customer Service Information Over 60 years ago we started out as a family business in a small town. Today, we are just as we were then - a business built around exceeding the expectations of our customers. We strive to provide not only the world's best hams, but also the most responsive and friendly service. If you need assistance with your order or have questions about our products, please let us know and we will be happy to help in any way we can. Email:   service@countrycuredhams.com Phone:   1-800-543-HAMS(4267)   (919) 934-8054   Hours: 9:00AM - 5:00PM (EST) Monday - Friday Curemaster Rufus Brown rufus@countrycuredhams.com Our Guarantee We are very confident that you will be satisfied with every product you purchase from Johnston County Hams. In fact, if you are not fully satisfied we will refund your money or replace the product. Please contact us within 14 days after receiving the product to process your return. We thank you for your business. Gift Certificates Send us names & addresses and we'll send a catalog and gift certificate to each lucky person on your list. A $25.00 minimum is requested for each gift certificate When you call to place a gift order please be prepared with the following information: 1 - Recipient's address (No P.O. boxes) with zip code and phone number. Addresses must be current with complete information. 2 - Your credit card number and expiration date. 3 - Desired week of arrival. Due to the large volume of holiday gifts ordered, every effort will be made to ship product the week you request.